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The number one killer of productivity in any company, especially agencies, is slow response time.
When a client emails you, they do not care how busy you are. They just want an answer as quickly as possible. Even a simple “Got it, I’m on it” allows them to move forward without second-guessing. That small touch not only eases their mind but also increases retention and referrals.
Last update: Sep 30, 2025
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